Shipping policy

Effective Date: October 22, 2026

Thank you for shopping at Sajvya Store. This policy explains how we ship your orders.

1. Where we ship
We currently ship across India only.

2. Order processing and dispatch
Orders are processed and dispatched within 1 to 3 business days of being placed. Orders placed on Sundays or public holidays are processed on the next working day.

3. Delivery time
Delivery usually takes 5 to 7 business days after dispatch. In total, most orders reach you within 6 to 10 business days from the date of order. Delivery time may vary depending on your location and courier partner. Remote areas may take a little longer.

4. Shipping charges
Shipping is free on all orders.

5. Cash on Delivery
Cash on Delivery is available on selected pin codes. Please keep the exact amount ready at the time of delivery. If COD is not available for your pin code, you can pay online at checkout.

6. Order tracking
Once your order is dispatched, we will send you the tracking details by email, SMS or WhatsApp. You can also use the "Track Your Order" link on our website.

7. Delivery delays
Delivery may be delayed due to weather, festivals, strikes or other reasons beyond our control. If your order has not arrived within 12 business days of the order date, please contact us and we will track it with the courier and help you with a replacement or refund, as explained in our Refund Policy.

8. Wrong or incomplete address
Please make sure your address, pin code and phone number are correct. We are not responsible for delays or failed deliveries caused by a wrong or incomplete address. Please keep your phone reachable, as the courier may call you before delivery.

9. Damaged package
If your package looks damaged at the time of delivery, please record an unboxing video while opening it and contact us within 48 hours.

10. Contact us
For any question about shipping, please contact us:
Email: sajvyaofficial@gmail.com
WhatsApp: +91 6306674129
Support hours: Monday to Saturday, 10 AM to 6 PM
Address: Chaura Raghunathpur, Noida Sector 22, Gautambudhdha Nagar, Uttar Pradesh 201301